Frequently Asked Questions

Have a question? or maybe you’re just a bit confused. Have a look below for our most frequently asked questions. If you still have questions simply email us at info@perfectcleanings.com.au or call us on 0491 888 352

General Questions

What is "Perfect Cleanings"?

Our Perfect Cleanings represents our commitment to you. Should you have concerns with the cleaning service you have received, we will work with you to make it right.

Here’s the procedure:

  • Call us within 24 hours of your cleaning and provide us with details of your concerns and/or issues.
  • 48 hours grace period is given for Move-in/Move-Out cleans.
  • We will re-schedule the clean at no cost to you on the following business days. Our team will return to your home and address the areas of concern
  • After the re-cleaning, if you still have concerns regarding the clean, we will review your issues once again, and if we are unable to address your concerns, we will fairly provide a credit or a refund to you.
Breakage and Loss Policy

If there is a breakage or loss during your cleaning, a notification of such an event must be made to Perfect Cleanings within 48 hours of your service, either by email or phone. Once Perfect Cleanings receives the notification, a form will be sent to you to be filled out. Please note the form needs to be received within 14 days after the incident occurred.

Hoarding and Hazardous Condition Policy

If your property is deemed a hazardous cleaning situation that goes over and above our normal cleaning environment that is covered by our cleaning packages, our cleaning teams have the right to walk away. Upon such a service, you will be charged a $50 booking fee due to holding your space in our schedule.

Late Cancellation fees

Here at Perfect Cleanings, we want to make sure that everybody’s appointments are serviced by the best cleaning professionals possible. It takes us time to find the right home cleaning professional for you. This is why we ask for 24 hours notice for all cancellations. Cancellations made on the day of your appointment will incur a $50 charge.

Are you insured?

Yes, we are insured. If you need proof of insurance simply email us at info@perfectcleanings.com.au and we will gladly forward you all relevant documentation.

Am I required to enter my payment information?

Yes, we require your payment information prior to scheduling your booking. A hold will be placed on your card the day before your service and you will not be charged until after the cleaning is completed.

What if i'm not happy with my cleaning?

Please get in touch with us right away and we’ll make arrangements to rectify the situation. We have a satisfaction guarantee that we stand by.

Are your cleaning teams pet friendly?

Definitely! Our cleaning teams have training on how to treat dogs, cats, and other pets. We know how to love, respect, and care for them. We’re a pet-friendly cleaning service.

Cleaning Questions

How long will it take to clean my house?

It all depends on the condition of your home. But, as a baseline, take the number of bedrooms you have and turn that into hours. (Ex. 3 bedrooms = 3 hours)

Do you provide the cleaning supplies?

Yes. We bring all the cleaning supplies and chemicals required to clean your home.

What services do you offer?

We offer a range of services from weekly cleaning to one-time cleaning to move-in and move-out cleaning. You can see the different services we offer by clicking on the Services button.

What services don't you offer?

We currently do not offer cleaning of Chandeliers, Light Bulbs, Bio-hazards (mold, blood, etc…), Hoarding, Animal Waste, High Reach Areas (more than 2 step ladder), Exterior Windows, Putting away dishes, Large furniture moving and Large scale trash disposal.

How many people will come to clean my house?

A Team of 2 people is our standard, sometimes an extra team member can come when needed. However, we do send a team of 1 person when the job is small (Studio/1BR/2BR/Touch-up jobs).

Are the cleaners screened?

Absolutely. All our cleaners undergo a rigorous screening process that includes a police background check, reference checks, and in-person interviews. We also require significant experience in residential house cleaning to work with us.

What is a deep clean?

Deep Clean is for first-time customers or customers who haven’t had their home professionally cleaned in the last three months. To see the extra things we do for deep cleans check out our Services page.

We provide whatever you need for cleaning services!

So just grab a coffee and sit back, We will take care of everything

Your Happiness Guaranteed

It may sound ridiculous, but we're so convinced that you'll enjoy our Sydney house cleaning services that we urge you to let us know if you're not fully pleased so we can make things right!

Want to speak with us?

Our professional customer service team is available to assist you at any time.